Before Service Starts
If cancellation is requested before delivery work begins, full refunds are generally available unless payment processing fees are non-recoverable.
Legal
Refund Policy
We apply practical and fair refund decisions based on service status, confirmed scope, work completed, and verified issue details.
Last Updated: May 16, 2026
After Service Starts
If service has started, refunds are usually partial and based on completed work, time spent, delivered milestones, and the confirmed service scope.
Non-Refundable Situations
- - Completed orders delivered as agreed
- - Delays caused by missing customer responses, incorrect order details, or unavailable account access
- - Orders blocked by policy violations or false information
Issue-Based Resolutions
When verified quality or delivery issues occur, we prioritize practical solutions first, including correction, retry, credit, or partial refund depending on the case.
How to Request a Refund
Contact support with your order details and reason for the request. Most cases are reviewed within 24 to 72 hours depending on complexity.
Need help with anything listed here? Reach us via the Contact page and our support team will assist you.